Privacy Policy

1. Introduction

Robvin Consultancy FZC ("MelonBots", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website design and maintenance services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number (optional)
• Business Information: Business type, website requirements, design preferences
• Payment Information: Credit card details (processed securely through third-party payment processors)
• Content: Text, images, and other materials you provide for your website
• Communications: Messages, feedback, and support requests

2.2 Information Automatically Collected

• Usage Data: Pages visited, time spent, clicks, and navigation patterns
• Device Information: IP address, browser type, operating system, device type
• Cookies: Session cookies for authentication and preferences
• Log Data: Server logs including access times and referring pages

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our Service
• Process your website design requests
• Process payments and manage subscriptions
• Communicate with you about your account and projects
• Provide customer support
• Send administrative information and updates
• Improve our Service and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our service agreement with you
• Consent: When you have given explicit consent
• Legitimate Interests: For business operations and improvements
• Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

5.1 We DO NOT sell your personal information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 We may share information with:

• Service Providers: Hosting services, payment processors, email services (only as necessary)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• Protection: To protect rights, property, or safety of our company and users
• Consent: With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Access controls and authentication
• Regular backups

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

Data Type	Retention Period
Account Information	Duration of service + 1 year
Payment Records	7 years (legal requirement)
Website Content	30 days after cancellation
Support Communications	2 years
Usage Logs	90 days

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: To understand usage patterns and improve our Service
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

10. Third-Party Services

We may use third-party services that collect information:

• Payment Processors: Stripe, PayPal (they have their own privacy policies)
• Analytics: Google Analytics (anonymized)
• Hosting: Cloud service providers

We are not responsible for the privacy practices of third-party services.

11. International Data Transfers

As we are based in the UAE, your data may be processed and stored in the UAE. By using our Service, you consent to the transfer of your information to the UAE and other countries where we operate.

12. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

13. Marketing Communications

We may send you marketing communications only with your consent. You can opt-out at any time by:

• Clicking the "unsubscribe" link in emails
• Contacting us at [email protected]
• Updating your preferences in your account settings

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use after changes constitutes acceptance of the updated policy.

16. Contact Information

17. Complaints

If you are unsatisfied with our handling of your personal data, you have the right to lodge a complaint with the relevant data protection authority in the UAE or your country of residence.